Economy Shipping AND Free Shipping Please note almost all orders ship within 1-5 business days. Please contact us within 1 week of placing your order if you did not receive a confirmation. Considering Covid19 regulation, we are unable to offer any expedited shipping options at this time. 

INTERNATIONAL SHIPPING

We send all international packages via UPS.

International packages may be subject to customs, duties, or other fees that are calculated by country. You can see the total landed cost at checkout. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, we at Brooklyn Candle Studio have no control over these circumstances. 

REFUNDS + EXCHANGES

Please note, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles and room mists cannot be returned or refunded. We will replace or refund products damaged during shipment if proof of damage is submitted with in 7 days of delivery.

If you have received the wrong product or are missing a product in your order, please let us know within 14 days of your order being delivered.

You may return your unused products for a full refund of your purchase price, less shipping and handling within 14 days of delivery. The customer is responsible for paying return shipping charges.